To speak to an operator telephone 1004.
If you do not speak Spanish just say
"Soy Ingles" or just say "Ing les", telefonica have robots that detect the "English" which then to transfer you to the Department de Ingles; to someone that speaks English to an near intermediate level.
Just to reassure you that If you do speak Spanish you are not going to get priority, Telefonica is Telefonica, and just like Bristish Telecolm of Deutch Telecolm they are often a pain to deal with and equally often try and sell you some other service even if you are calling to complain about something.
You can call 1004 from any public telephone box as well as any house with a telefonica service.
Best advice if you need to call anywhere in the world, in a comfortable, safe friendly place at extremely low prices, then
Cafe Florin is the place to go
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